Refund Policy

At KAINU WORLD, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Refunds

  • Time Frame:To be eligible for a refund, you must return the item(s) within 2 days of the delivery date.
  • Condition:Items must be unworn, unwashed, and in the same condition that you received them, with all original tags and packaging intact.
  • Non-Refundable Items:Certain items are non-refundable, including:
    • Sale or clearance items.
    • Gift cards.
    • Custom or personalized items.

2. How to Initiate a Return

  • Request a Return:To initiate a return, please contact our customer support team at kainuworld@gmail.com or +91 9699809094 with your order number and the reason for the return.
  • Return Authorization:Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item(s) back to us.
  • Return Shipping:You are responsible for the cost of return shipping unless the item is defective or you received the wrong item.

3. Processing Your Refund

  • Inspection:Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
  • Refund Method:If your return is approved, your refund will be processed to the original payment method within 2 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds:In some cases, only partial refunds are granted (e.g., items returned more than 3 days after delivery, items missing original packaging or tags).

4. Exchanges

  • Exchanges:If you need a different size, color, or a replacement for a defective item, we offer exchanges. Please contact us at kainuworld@gmail.com to arrange an exchange. We will cover the shipping costs for sending the replacement item.

5. Late or Missing Refunds

  • Processing Time:If you haven’t received your refund within 7 business days of receiving our confirmation, first check with your bank or credit card company. It may take some time before your refund is officially posted.
  • Contact Us:If you’ve done all of this and still have not received your refund, please contact us at kainuworld@gmail.com  or +91 9699809094

6. Damaged or Defective Items

  • Report Issues:If you receive an item that is damaged or defective, please contact us immediately at kainuworld@gmail.com  or +91 9699809094 with your order number and photos & videos of the damage. We will arrange for a replacement or refund, including any applicable shipping costs.

7. Cancellations

  • Order Cancellations:You may cancel your order within 24 hours of placing it for a full refund. After this period, the order may already be processed and shipped, and a return will be required.

8. Contact Information

  • If you have any questions about our refund policy, please contact our customer support team at kainuworld@gmail.com or +91 9699809094.  We’re here to assist you.

Thank you for shopping with KAINU WORLD! We value your business and strive to ensure you have a positive shopping experience.

This refund policy can be customized to reflect your brand’s specific procedures, time frames, and terms.