Shipping Policy
Welcome to KAINU WORLD! We’re excited to offer you a seamless shopping experience. Please review our shipping policy below to understand how we handle the shipping and delivery of your orders.
1. Shipping Locations
· Domestic Shipping: We proudly ship within India. Orders are typically delivered within 3 to 7 business days.
2. Shipping Rates
· Free Shipping: We offer free standard shipping on all orders within India.
3. Shipping Times
· Processing Time: Orders are processed within 1 to 2 business days.
· Estimated Delivery Time:
o Domestic: 3 to 7 business days.
· Delays: Please note that delivery times may be extended during peak seasons, holidays.
4. Order Tracking
· Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package through WhatsApp or directly on the carrier’s site.
5. Shipping Carriers
· We partner with trusted carriers such as Shiprocket to ensure your order arrives safely and on time.
6. Damaged or Lost Items
· Lost Packages: If your package is lost in transit, please contact our customer service team at kainuworld@gmail.com within 7 days of the expected delivery date.
· Damaged Items: If your order arrives damaged, please contact us immediately with photos & Videos of the damaged items and packaging. We will work with you to resolve the issue as quickly as possible.
7. Shipping Address
· Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
· If you need to change your shipping address after placing an order, please contact us at kainuworld@gmail.com or +91 9699809094 within 24 hours of placing your order.
8. Returns & Exchanges
· Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.
· Exchange Shipping: We offer free shipping on exchange orders within India.
10. Customer Support
· If you have any questions or concerns regarding shipping, please do not hesitate to reach out to our customer support team atkainuworld@gmail.com or +91 9699809094. We’re here to help!
